SHIPPING
We only offer delivery to the Republic of Ireland & Northern Ireland.
Carriage charge on parts orders under €99 is €8 for the ROI & €10 for NI
Free delivery on every Product and Accessory including sprayers, booms, spreaders, scrapers etc.
Free delivery on machines that we ship including Robot mowers, walk behind mowers, strimmers, trimmers, blowers chainsaws etc.
Free delivery on parts orders over €99 countrywide for goods that can be handled by a courier. These orders are boxed, not easily damaged, not liquid and weight less than 20 kg.
Delivery of parcels is by a track and trace service with DPD, GLS & Fastway couriers. If you are not available to take the delivery please ensure an authorised assignee will be present instead. Delivery usually takes two to three days.
All confirmation emails come with a Fastway track and trace number that you can track here: https://www.fastway.ie/courier-services/track-your-parcel
Damaged Delivery
Please check all goods before signing for delivery. Check for any signs of damage, including the packaging. If you are unfortunate enough to receive damaged items, you must refuse the delivery or make sure it is noted on the couriers delivery docket as damaged. The goods must remain in an unused condition.
You must then inform us by email within 3 working days of the delivery, otherwise, we cannot accept liability. No claims about damaged or broken items can be made after the courier has left the delivery address unless they have been signed for as damaged so it is vital that you check. Once contacted, we will cover the cost of collection. Once received a full refund will be issued the same day.
Lost Delivery
If one or more of the items on a multiple item order is out of stock the order will be held until the parts come back into stock so the order can be sent together. If this is the case, we will contact you to let you know.
In the unlikely event that your package goes missing and cannot be confirmed as having been signed for we will arrange to either resend the items or refund your payment. Please note that if the original delivery arrives, it must be returned to us or you will be charged for the original order.
Missing Items
If you are missing a part of your order please contact parts@coynes.ie straight away, we will then arrange to send out the missing part or issue a refund.
30 DAYS RETURN POLICY
Orders can be changed or cancelled up until they are dispatched by calling or emailing parts@coynes.ie A full refund will be issued the same day.
If you are not satisfied with your purchase, you can return your order within 30 days of receipt for a refund (excluding delivery costs) or parts exchange. Any such items must be unused, in the state you received them, and in their original packaging. Restocking fees may apply.
If you choose a refund, the full price (excluding delivery) will be credited when the order has been received and processed by coynes.ie.
Coynes.ie will cover the costs of delivery if the return is because of an error we made with your order; otherwise, it is covered by the customer. Be sure to use a reputable carrier with a track and trace number.
NOTE: All electrical components are non-refundable.
All items returned must have a Return Authorisation Form. You must email parts@coynes.ie or call to request an RA form within 7 days after receiving your order.
Please note: for returned goods that have been used we will be unable to provide a refund.
*Note: Special order OEM parts returns policy differs. Please see Special order OEM parts section.
Send all returns to:
S & F Coyne LTD
Millmount road
Mullingar
Westmeath
N91 PH93